http://www.discover.com/careers

Discover Financial Services

Business Technology

June - August 2021 • Riverwoods, IL

What I liked

The program offered tons of flexibility and project choice. I had a lot of input on the team I was placed with. The work I received felt impactful both for my learning and important to the business.

What I wish was different

I wish it would have been an in person experience because getting a sense of culture virtually is tough.

Advice

Ask lots of questions and research areas outside your direct work.
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Acquisition agent

June - September 2019 • West Valley City, UT

What I liked

The pay and benefits

What I wish was different

I would have loved to keep that job instead of being fired after my car accident.

Advice

The attendance policy is very strictly enforced. Keep this in mind and keep your ducks in a row.
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Account Manager (Financial Services)

June - September 2020 • West Valley City, UT

What I liked

Work from home and the hours

What I wish was different

Advice

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Data Analytics Intern

June - August 2020 • Riverwoods, IL

What I liked

Great environment!

What I wish was different

I wish we could have been in person.

Advice

Take every opportunity that is presented to you.
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Business Technology Intern

June - August 2020 • Riverwoods, IL

What I liked

Great people, great project, very engaging events. Made some great connections as well.

What I wish was different

Some technology issues present, got addressed much later than I would have liked. This was to be expected, given the switch to a virtual environment due to Covid-19.

Advice

Always keep an open mind, and connect with as many people (fellow interns, managers, mentors, etc.) as possible!
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senior account manager

June 2017 - July 2019 • West Valley City, UT

What I liked

It gave me a lot of experience in the customer service role, and it is skills I will continue to use in almost any job. It was a great way to meet a lot of new people, and I gained a lot of knowledge about student loans and finances.

What I wish was different

Advice

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Data Analyst Intern

June - September 2019 • Riverwoods, IL

What I liked

Everyone was willing to collaborate and wanted the interns to succeed.

What I wish was different

I wish we were able to collaborate with other interns on their projects.

Advice

Don’t be afraid to ask a lot of questions.
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Account Specialist

June - August 2019 • West Valley City, UT

What I liked

I really enjoyed the friendships I made and the experience I gained in my position. When you get hired on, you become part of a team and everyone has each other's backs.

What I wish was different

I wish I'd gotten hired on earlier.

Advice

It was a great place to work and I learned a lot about Discover's student loans.
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Account Expert

April - August 2019 • West Valley City, UT

What I liked

Great customer care and the training system is great so you get onto the call floor and really know how to help customers.

What I wish was different

It got pretty busy and very routine. It would have been nice to have more variety than just phone work. But that’s a call center for you.

Advice

It’s a great summer job! Good people and a fun environment with amazing pay for a Summer job. I would suggest starting the application process in February or March to get a start date in April or May.
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Account Manager (Financial Services)

May - September 2018 • Phoenix, AZ

What I liked

Learning about loan processes and how they work.

What I wish was different

I wish the location was closer to me and that they were more opportunities to move through the company faster.

Advice

You are doing a lot of phone time, but the people you work with are all in your similar situation and the people on the phones are very relatable.
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Temp

June - August 2019 • West Valley City, UT

What I liked

Great company. Felt appreciated and respected as an employee

What I wish was different

As a temp you don’t get any days off. It always counts against you even if it’s an emergency.

Advice

Get this job. Every other job I’ve had has not treated me as good as this company.
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Global Fraud Risk Management Intern

May - August 2019 • Riverwoods, IL

What I liked

The culture was very laid back. You never were forced to stay after 8 hours, so interns could definitely enjoy their summer.

What I wish was different

More interesting projects and a better structure for the program. A lot of perks that were mentioned upfront didn't come to fruition.

Advice

Make sure you know what you are getting yourself into for the summer!
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Account Manager (Financial Services)

June - August 2019 • West Valley City, UT

What I liked

I loved how relaxed it was. We ultimately sit behind a computer and answer calls about Discovers Student Loans. The people you work with are so helpful and so fun too! It pays well.

What I wish was different

They have some very strict policies about missing days. You won’t get time off for a vacation unless you ask for it when you apply.

Advice

Definitely know what vacations you want to take before you apply! Let them know in the interview.
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Student Loans

June - August 2019 • Salt Lake City, UT

What I liked

What I enjoyed about Discover is that the company is very friendly to it's employees and offers lots of resources to it's workers! I was able to feel very comfortable in my work environment when it came to being productive.

What I wish was different

I wish there was more communication between supervisor and employee. I felt like there wasn't a consistent checking up on each employee making sure we are doing okay and understanding the work completely. I feel communication is a necessity in the workplace.

Advice

Observe everything around you to utilize your resources so you can be productive and efficient!
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Account Collector

May 2018 • Phoenix, AZ

What I liked

Works with school schedule Tuition reimbursement Health, vision, and dental benefits 401K Paid Time Off

What I wish was different

Different shift times, as working 9-7pm takes up most of my day

Advice

It’s difficult balancing school and work, but it’s taught me how to manage my time efficiently
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Student Loans representative

May - August 2018 • West Valley City, UT

What I liked

I really liked the team that i worked on and being able to have a routine everyday. In addition, I also really enjoyed being able to constantly learn and grow within my department. There was always room to improve and move up.

What I wish was different

While .I enjoyed having a routine, there were times that I wished for more variety in the job. However, I did know the expectations going into the job.

Advice

To anyone entering this position I would tell them to not be afraid to ask questions. The more you know, the better you are at your job, so always take any opportunity to learn and go above and beyond.
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Accounting Intern

July - September 2018 • Riverwoods, IL

What I liked

Discover's culture really stood out to me. Everyone there wanted to see you succeed and was willing to help with any questions.

What I wish was different

I wish I could have spent more time in each group as I rotated through.

Advice

Always be willing to go out of your way to meet people in various departments and expand your network.
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Student Loans Representative

April - August 2018 • West Valley City, UT

What I liked

Great culture and work environment. It provided a great opportunity for introductory exposure to banking and lending practices.

What I wish was different

I wish I could have gotten more experience with other areas of the bank.

Advice

Learn as much as you can about the lending criteria and practices.
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Account Manager (Financial Services)

June - August 2018 • West Valley City, UT

What I liked

It's a very fun work environment! They have lots of different activities in the summer and there are also a ton of opportunities to grow and get promoted from within fairly quickly. Although it is a call center, the company is very people-focused, centered on always doing the right thing, and also communicating to their customers in a refreshing and positive way. The pay was great for a starting position and they also had healthcare and retirement benefits. They also have tuition reimbursement for business students.

What I wish was different

Advice

I really enjoyed my time there and there are lots of opportunities to climb the career ladder.
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Analyst

May - July 2018 • New Castle, DE

What I liked

Though I am not a mathematics major, this was a great opportunity for me to develop my communication and organization skills, as well as learning more about finances and mathematics.

What I wish was different

I wish my temporary assignment had not ended early.

Advice

The training is difficult, but it is worth it. You learn how to communicate with people without having to see them, and you meet some incredible people along the way. Overall this experience will help.
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