Ice Castles

About Ice Castles

At Ice Castles we have fun at our jobs and create lifelong memories for our guests. We depend on our positive, guest-oriented event staff to ensure that every interaction with our guests makes a positive impact. We are looking to grow our team and need outgoing, friendly, motivated individuals who can thrive in a fast-paced, service-oriented environment and who will create magical moments guests will remember for a lifetime.

As a member of the Event Staff, you will be the first point of contact for our guests, offering an enthusiastic and friendly welcome, selling and checking tickets as well as supporting the day-to-day operations of the attraction, which includes:

Provide efficient, helpful, and enthusiastic service to our guest by asking questions, anticipating guest needs, and providing assistance.

Assist with ticketing operations, scanning guests tickets in an efficient and friendly manner.

Assertive, and passionate approach to guest experience by telling the Ice Castles story, taking photos of guests and bringing a smile to each guest’s face.

Demonstrate the Ice Castles core values at every opportunity.

Maintain accurate and efficient cash handling procedures, while monitoring guest flow during transactions.

Ensure guests are acting in a safe manner and are mindful of Ice Castles safety guidelines.

Assist with daily opening and closing responsibilities and ensuring the site meets our appearance standards

Perform other duties as assigned.

HOURS: Full or part time hours from the end of December through end of the season. Must be able to work evenings and weekends. Shifts typically are 4-6 hrs in length, but could be 8 hours occasionally.

JOB REQUIREMENTS: Must be able to work outside with various weather conditions. Ability to stand for extended periods. Must be able to respond to emergency situations. Employees must regularly lift and/or move up to 15 pounds.

PAY: $11 - 15 per hour

Ice Castles is an awe-inspiring, must-see winter phenomenon that brings fairytales to life. The frozen attraction is located in six cities across North America. Ice Castles is built entirely by hand using hundreds of thousands of icicles hand-placed by professional ice artists. The castles include breathtaking LED-lit sculptures, frozen thrones, ice-carved tunnels, slides, and fountains.


Ritas Italian Ice manager

March 2015 - September 2019 North East, MD
“I liked my friendly coworkers and the professional owners. ”
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