Social Worker
ProMed Staffing Resources is currently hiring multiple LMSW Crisis Counselors!
If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (212) 719-9600 Ext.127.
In considering candidates, time is of the essence, so please respond ASAP. Thank you!
These are temp to direct hire positions starting pay $23/hour.
- Our client is a nonprofit organization with local roots and a national reach that for over 50 years has been leading the way in mental health with a three-part mission of service, advocacy, and education.
- Every year they reach over one million people nationally with mental and behavioral health challenges through high quality innovative programs.
- They provide state of the art crisis services through public partnerships with the city, state, and federal government and with corporate entities.
- They administer national networks of crisis contact centers funded by the Substance Abuse and Mental Health Services Administration (SAMHSA), including the National Suicide Prevention Lifeline, which since 2005 has offered confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, seven days a week. This year alone more than 1.7 million people will call the Lifeline for help.
- They oversee NYC Well, a new comprehensive cutting-edge contact center program that uses state-of-the-art telephone, text, and web based technologies to respond to the mental health needs of tens of thousands of New Yorkers, 24 hours a day, 7 days a week
Major Duties and Responsibilities:
- Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress
- Conduct assessments in accordance to program policies and procedures
- Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services
- Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors
- Manage interactions to ensure appropriate level of support is provided in efficient manner
- Adhere to policies and procedures for each service offered by program
- Accurately and efficiently document client interactions
- Meet or exceed established key performance indicator goals
- Utilize telephone, SMS texting, and/or web chat to interact with clients
Required Skills:
- Valid NYS License and Registration
- Fluency in the English language, both oral and written
- Courteous, empathic, and professional manner
- Motivational interviewing
- Active listening skills to establish working alliance with callers and/or chat/text visitors
- Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries
- Superior communication skills to convey information clearly, accurately, and completely
- Ability to maintain professional demeanor when handling crisis and other difficult contacts
- Efficiency with balancing pace and flow of conversation and call time
- Strong work ethic and ability to work well in a team setting
Qualifications:
A Master’s Degree in psychology, social work or related field required, and valid NYS license to practice. Additional experience working in healthcare contact center and/or in mental health counseling strongly preferred. Applicants must be comfortable working independently and as part of a team in a collegial group environment. Bilingual skills (Spanish/English or Cantonese/Mandarin/English) are a plus. Copy of NYS license to practice, and current registration required by date of hire. National Provider Identification number required by date of hire; instructions for securing NPI number will be provided.
Towana Johnson