The goal of collaborating with a professional call center is to improve the effectiveness and efficiency of your business operations. A Harvard Management report found that 80 percent of companies believe they excel in their customer service efforts. In contrast, a mere 8 percent of customers agree. Joining the ranks of this elite group requires rapidly responding to customer inquiries and satisfactorily resolving the issues on first contact. There must be a fundamental belief that every conversation counts.
Few organizations can carry the financial strain of providing this level of service. Contracting with Ansafone’s contact center services relieves your burden of purchasing expensive equipment and maintaining an in-house workforce. Our U.S.-based offices are equipped with the latest technological tools, and we oversee staff vetting, in-depth training and operational management.
We work together as partners at every step to become the reliable help desk that you need to grow your business. Your company reps are available at any given moment to answer questions, fix problems or take orders. Our commitment to delivering value extends to sharing extensive analytics for measuring business outcomes that support and shape your goals. We apply these analytics-based insights to our company as well to continually refine our daily operations.