Barnes and Noble

Barnes and Noble sees every employee as a Bookseller, no matter if you're customer service, cashiering, in the back doing receiving, or stocking. So in the interview they will ask questions like "How would you upsell x product?" Or "How would you turn around a situation with a difficult customer?...

A day at customer service generally entails greeting each customer in the store and proactively asking if they need help finding things, answering the phones, helping customers at the desk by looking up the book they want, walking them to the section and physically placing the book in their hands...

Overall, the culture is great. They allow you to dye your hair any color you want, and allow personal expression through jewelry or wristbands even though the dress code is business casual. It varies from store to store, but my location is all made up of very caring managers and coworkers. We all...