the people who worked there definitely made it worth it. they all made it a lot of fun.
What I wish was different
nothing really, i honestly don't know how they could improve that job experience.
Advice
every call you made was different and no two calls were the same because unlike other call centers they are not scripted, witch made it harder but the job did not get as repetitive.
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Records Retrieval Agent
March - August 2019 • Ephraim, UT
What I liked
Most of the people
What I wish was different
Everything!
Advice
This is a job you get if you need something to keep you motivated to stay in college because trust me you don't want to do this forever.
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Records retrieval agent
June - August 2019 • Draper, UT
What I liked
The pay and the nest experience.
What I wish was different
They weren’t forthright about the hours. They mentioned that over time would be offered, but never stated it was mandatory.
Advice
Make friends with the people who sit next to you.
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Medical records retrieval agent
May - August 2019 • Ephraim, UT
What I liked
The pay was good. They had mandatory overtime for a month and half so I made a lot of extra money that way.
What I wish was different
No flexibility when it comes to hours because it’s all when doctors offices are open
Advice
To practice a typing test before you go to interview
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Supervisor
September 2018 • Draper, UT
What I liked
The employees I am in charge of are great. I like my coworkers. I like the free lunches on Wednesdays. I like my pay. I like all the PTO. I like the fun activities. I like the swing shift.
What I wish was different
More people on my team would've been nice
Advice
Leadership can be hard work but it can also be very rewarding.
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Medical Record Retrieval Agent
June - September 2019 • Draper, UT
What I liked
I thought the pay rate was very fair and there were always plenty of opportunities to do overtime if you wanted to put in the extra hours.
What I wish was different
I wish they would have been more clear about their expectations for their employees and more consistent in their feedback.
Advice
This was a great summer employment opportunity. The company was understanding and very flexible about when I would have to leave to go back to school. You definitely need to be comfortable talking to people on the phone, as that is what you are essentially doing for 8+ hours everyday.
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MIPs Agent
June - August 2019 • Draper, UT
What I liked
The workplace was awesome! Very engaging and laid-back enough. Casual dress, shorts and t-shirts, lunch provided every so often not much I didn’t like.
What I wish was different
Work hours, day and night shifts are okay but they might require you to work OT. If you cant stay extra time it might not be for you. (They won’t say no to you wanting to work extra hours though!)
Advice
Expect a computer desk job talking with hospitals and insurance companies. THEY DO NOT ALLOW CELL PHONES IN THE WORK AREA, this is because they deal with sensitive information.
