http://dcu.org

Digital Federal Credit Union

Teller Intern

May - September 2021 • Acton, MA

What I liked

The Digital Federal Credit Union has a positive company culture; everyone that works there genuinely cares about the financial wellbeing of their members. They earnestly seek to help and support each other. Not only does the DCU believe in their mission statement, they actively embrace it.

What I wish was different

I wish there was more opportunities to explore other roles within the organization. Although my internship was great, I really would have liked to explore other departments.

Advice

Definitely a worthwhile experience! Even if your major is not within the banking or business field, this internship provided some really great insights in the industry's culture.
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Intern Teller

May - August 2021 • Fitchburg, MA

What I liked

Great coworkers, very helpful in understanding any new concepts and friendly to talk to.

What I wish was different

I do wish there was more opportunity to learn about the business and meet more people in the company outside the branch.

Advice

It was a good opportunity to get banking experience and to have a different job for the summer. I would definitely recommend taking advantage of the different lectures they offer through the internship.
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Information center specialist intern

May - July 2021 • Chelmsford, MA

What I liked

They cares about the well being of the employees, the had resources to help us improve not only as employees but in the outside world.

What I wish was different

I wish we could take personal time without it affecting our adherence, sometimes some calls can be a lot.

Advice

You can do it, don’t doubt yourself.
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Mortgage Closer

May 2019 - January 2020 • Marlborough, MA

What I liked

I liked learning new things. Every day there was a new challenge and something to overcome whether it was personal or within the job. The people I worked with were super friendly and made me feel included.

What I wish was different

Advice

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Human Resources Intern

May - August 2019 • Marlborough, MA

What I liked

I absolutely loved the work environment and the range of exposure I received in the HR field. Everyone was extremely nice there and willing to help me when I had a question. I was allowed to tailor my internship towards what I was interested in and it gave me a lot of insight into what HR actually would be like once I graduate from college.

What I wish was different

N/A

Advice

The biggest advice I have is to network. Networking allowed me to get my foot in the door with DCU and make connections with numerous people. I also really learned the value of being kind and respectful to everyone, even if you do not know them, as it could be a future connection.
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Information specialist

July - October 2019 • Lowell, MA

What I liked

Good pay, good benefits

What I wish was different

Nothing

Advice

Make sure you don’t lose track of what you’re doing and that you set goals for yourself. Make sure you are good with maneuvering around programs online.
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Information Center Specialist

May - August 2019 • Chelmsford, MA

What I liked

I liked the professional manner of the job, and I found all the knowledge gained incredibly useful in my personal life. I learned in great detail loans, credit, and many other useful financial topics that I would never have known. I also enjoyed the atmosphere, where I made many friends and felt comfortable and valued.

What I wish was different

DCU is not perfect, by any means, as I often was feeling overwhelmed with the amount of information I needed to learn at any given time. We had access to many resources while on calls but it's difficult to understand certain concepts and explain it to members easily. Call centers are not easy-- it's one call after the next, and because the information center is sort of a general question line, the type of question or request varies immensely. DCU only allows you ONE MINUTE after a phone call to type up notes and close the call. 60 seconds. Some calls can be long, tiring, and mentally exhausting. When your 60 seconds is up as you scramble to type notes and go back to calling, you just take another one. It's exhausting and draining. Then, if you go over this minute often, you get emails from your boss telling you to reduce. Every minute of how you spend your time is micromanaged.

Advice

For anyone applying for this job specifically, it will give you great financial insight that you can use throughout your life. However, the learning curve is intense, especially for a student. You will be learning something every single day you didn't know before. In general, from seeing a thousand different bank accounts, I can tell you that most people drive cars they can't afford to keep up a public image no one cares about. That guy with the BMW? He doesn't own that car, his bank does. His whole paycheck goes towards it, and he's missed five payments before. It's not worth it! Live life within your means-- and give back to others if you can. If you're at a job like this and someone asks you to forgive them for a fee or something, literally why not do it. It doesn't come out of your paycheck. Obv don't let people abuse the system, but this is one small power you have to make others peoples days.
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Information Center Specialist

June - September 2019 • Marlborough, MA

What I liked

Enjoyed learning about the banking industry and all products and services that I had to cross sell.

What I wish was different

I would prefer a fixed schedule. We had to work 3 day shifts and 2 night shifts plus a rotating saturday.

Advice

It's a great place to get your foot in the door in the banking industry. You will learn a lot of material that you will need to use when interacting with customers.
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Loan Servicing Intern

May - August 2019 • Marlborough, MA

What I liked

Great environment, hands-on experience, love working with this company

What I wish was different

Nothing

Advice

Do it! It’s worth it even if it’s not geared towards your major. It’s life skills you are learning.
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Intern: Info Center Specialist

May - August 2019 • Marlborough, MA

What I liked

Excellent training resources, was able to work closely with supervisor on setting goals for improvement and personal growth. Fun employee environment, encouraged involvement of all employees in potlucks and in contributing ideas to better the company.

What I wish was different

More opportunities to get to know the other people on my team specifically.

Advice

Great way to gain customer service experience and learn how to keep confidentiality, security, and cordiality at the forefront of all interactions.
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