Education at Work

Microsoft Surface Support Engineer

December 2021 - June 2022 • Tempe, AZ

What I liked

I enjoyed the tangible knowledge I gained of real world products like the Microsoft Surface line. It was great being exposed to a genuine working environment in the field of tech, a simulation of what working at Microsoft might be like. Finally, I did enjoy the flexibility I was offered with this particular employer, who was fully appreciative of the fact that I was a full-time student.

What I wish was different

I wish the leadership had been more stable and in-charge of things. Life often became chaotic quite fast at this job, which was a non-issue to me - until it became my issue specifically.

Advice

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Tech Support Agent

July - September 2021 • Tempe, AZ

What I liked

I liked the work environment. Everyone was always chatting ad helping each other out. There was a great sense of togetherness.n

What I wish was different

I wish the pay was a little bit higher. Even with the tuition assistance, 12.15 an hour wasn't much for the complexity of the job.

Advice

I would say stay connected, ask questions, and take notes. A lot of the tech-related problems people have are similar so if you have a really tough problem but finally solve it, take really detailed notes so that you know what to do from now on. Also, don't be afraid to ask for help from your supervisors and others.

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Xbox Support Agent

November 2021 - February 2022 • Tempe, AZ

What I liked

I like being able to help people who just wanted to play their games get back to gaming as soon as possible: whether that was simple troubleshooting (power cycle a console, reset NAT type, etc.), filing out a repair order or just help guide through something simple like a refund.

What I wish was different

Communication. I felt like there was a complete lack of communication to us as a worker (if you missed a day following overtime they remove the OT hours, bathroom breaks take away from breaks) not to mention the amount of in between times felt so stressful due to it being 30 seconds of finishing what you've done from the previous call, most of my training was useless as most wasn't applicable or i wasn't trained for. Not to mention no one communicated regarding the remaining $1,000 sign on bonus i had left (if you leave prior to the remaining amount so like me where i had 2 months left, they won't pay you that amount) which screwed me over a payment.

Advice

If you like being a punching bag for Microsoft/Education at work, by all means sign up.

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Applicant

January 2023 • Fayetteville, NC

What I liked

I Did NOT like that the recruiter reached out to me through handshake, stating that they read my profile and believe I can be a great candidate for the company and encouraged me to apply. I applied and then they send me an email stating "Thank you for your application to Education at Work. After reviewing your work and experience, we've made the decision to not move forward at this time." Why would you encouraged me to apply and then tell me I don't fit for the company?

What I wish was different

Do a better research when asking prospective candidates to apply. My resume is linked to my profile. You should not email people stating they are the perfect candidate when they are not. Do not waste your time or people's time. We are seriously looking for jobs.

Advice

n/a

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Customer Service Representative Intern

May - September 2022 • Covington, KY

What I liked

Help with tuition and freedom to choose my own hours

What I wish was different

Advice

if you are able to spend a lot of time speaking on the phone - and you want to work at fidelity - this is a great job for you

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Call rep

January 2019 • Salt Lake City, UT

What I liked

Getting tuition assistance to pay for school.

What I wish was different

Nothing really

Advice

Get your time off for exams and vacations in advance

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Defined Contributions Representative

March 2021 • Covington, KY

What I liked

The benefits, I get tuition assistance, career coaching guidance, and on the job training that has helped me learn more about retirement savings accounts.

What I wish was different

Hourly pay and stress levels.

Advice

Don't take the difficult moments personally.

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Student Employee

May - August 2021 • Covington, KY

What I liked

I liked the atmosphere at work and how diverse and inclusive people were.

What I wish was different

I would like to spend more time there but I had some troubles with scheduling so I wish if they were more flexible with scheduling

Advice

Give you 100% and you will get more in return.

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Brand Ambassador

August 2019 • Tempe, AZ

What I liked

I love that the company reached out and offered me a position based on my past experience.

What I wish was different

I enjoyed every part of the service and credit it for helping me get a job.

Advice

Filling out my profile on Handshake helped me attain a job and make my college dream a reality.

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Account Manager Intern (Financial Services)

March 2019 - October 2020 • Tempe, AZ

What I liked

EAW worked with my schedule both during the semester and after

What I wish was different

I wish I had been informed of opportunities for advancement earlier on

Advice

Be aware that the position is a call center job, and the collections industry is a little rough on the unprepared

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Account Manager (Financial Services)

May 2018 • Tempe, AZ

What I liked

I started my first job there so I like the fact that I am having work experience

What I wish was different

The pay is so low, I wish they pay would increase for a job like that

Advice

If you need tuition assistance then this job is for you

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Call center

June - July 2020 • Tempe, AZ

What I liked

Friendly

What I wish was different

Coronavirus

Advice

Don’t do it while coronavirus is going on

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Customer Service Representative

May - July 2020 • Roanoke, TX

What I liked

Friendly staff and managers and great co-workers.

What I wish was different

More training in regards to experiencing actual work.

Advice

It is really a trial by fire.

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Tech support agent

May - August 2019 • Tempe, AZ

What I liked

All student workforce. Good pay and good hours. Partnered with Microsoft, so good for resume.

What I wish was different

I wish the expectations were more clear and uniform. There was an expectation to work a minimum of 18 hours to meet the 16 hour requirement for tuition assistance. I notified 3 supervisors that I will be working 15 hours maximum during Fall 2019 semester due to academic commitments (busy class schedule) and they all told me it was not a problem. Well, come August, it was a problem and they asked me to resign. If I had known ahead of time, I would have started looking for another job sooner, and I would not have been unemployed for a month.

Advice

Demand clear and uniform answers. They want to make sure you have a good time working for them, but they sugar coat a lot of bad news.

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Technical support

April 2019 • Sierra Vista, AZ

What I liked

The management team is amazing and very understanding. Their top priority is education and they definitely follow through with their mission and vision.

What I wish was different

I wish my team is notified when the road before hand.

Advice

I recommend to always speak up and ask questions. The team is great and there will be moments in which the information will be overwhelming. The team understands and will work with you if you are willing to work with them.

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