Stay up to date with the emails you receive. There are changes that occur behind the scenes that might be applicable to you, so you should definitely be aware of that. Also, get to know the clients. Most are nice people and you can earn some referrals by getting to know them as well because they'll tell you their needs/wants without realizing that the bank might make that possible for them. For instance, if someone is casually talking about not being able to afford a new patio for their house, they might not know that we have a home equity line of credit (HELOC) loan for them.