Be open to doing things that make you uncomfortable. At first, I was terrified to call down to State Farm corporate because I had minimal knowledge of the terminology or processes I was calling on. Learn to sound confident even if you are not, and eventually, it will become second nature. Also, learn to communicate effectively with your boss and coworkers and embrace your individual work style. ASK QUESTIONS!!! It's better to be sure and understand than to guess and make a mistake - mistakes are more costly in the real world!